Quetzel on the Get Out of Wrap Podcast

From Roadie to Role Model: How James Connors and Quetzel Are Changing the Way Businesses Source Technology

We’re excited to share our latest podcast with Get Out of Wrap, where our founder and director, James Connors, sits down with Martin Teasdale to discuss Quetzel’s journey and impact.

In this episode, James talks about his unconventional path—from life as a roadie to building a trusted advisory firm that helps businesses make smarter, faster decisions in CX, operations, and IT strategy.

Key topics include:
– How Quetzel helps clients cut through the noise in an overwhelming tech landscape
– The power of authentic relationships with customers and suppliers
– Why passion, presence, and a personal approach matter more than ever
– Our support for rising boxing star Moses Itauma and Great Ormond Street Hospital

With energy, insight, and plenty of laughs, this is a must-listen for anyone in CX, contact centres, tech, or considering their own business journey.

James Connors, Founder and Director of Quetzel

James Connors, Founder & Director, Quetzel

Martin Teasdale, host of Get Out of Wrap

Martin Teasdale, Founder & Host, Get out of Wrap

🎧 Listen now!

about quetzel
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Founded in 2022 by James Connors, Quetzel is on a mission to simplify technology sourcing and drive innovation for businesses.

About the Author: James Connors

James founded Quetzel in 2022 after more than a decade selling business technology from the supplier side, including enterprise roles at Daisy, 8x8 and Talkdesk. He understands how vendors price and pitch, using that to get clients a fair deal. He co-founded the London Contact Centre Forum in 2026.