#JoinTheQ
Welcome to JoinTheQ – Our new weekly insight series, landing every Friday, where we take on the weird, the wonderful, and the what on earth moments in customer experience, operations, IT and tech. Join us every Friday – and #JoinTheQ.
26.07.2025
We’re proud to see James Connors featured among industry leaders sharing insights on why VoIP is definitely reshaping how businesses communicate.
We’ve witnessed the shift from traditional telecoms to VoIP firsthand, giving businesses more flexibility, saving costs, and making it easy to grow as they need.
If your business is considering making the move, we’re here to help you navigate the options and find the right solution to fit your needs.
James Connors
18.07.2025
Return-to-office mandates are back in the headlines!
Recent reports show that 38% of UK employees say news of stricter in-office policies has negatively impacted their wellbeing. That figure jumps to 42% for women and is highest among those aged 20–29. In Scotland, it’s estimated that 80,000 professionals have quit their jobs this year due to a lack of flexible working options.
We’re watching this closely, not just as a business, but as a team made up of parents, partners, and people with lives outside the screen. We’ve embraced remote work since day one, but we also value in-person time. Whether it’s local meetups or sessions at The Ned, the magic often happens when we connect F2F. The flexibility has been vital – and we’re now moving to a more hybrid model as we open some office space.
As a technology advisor, we see both sides of the coin. We know that the right tools can unlock flexibility, streamline operations, and keep teams connected. But they’re not a substitute for clarity, culture, or choice. People still need environments that work for them.
We’d love to hear where others are landing on this?
– Is your organisation fully remote, fully in-office, or somewhere in the middle?
– What’s really working and what isn’t?
– How much should technology shape the way we work in future?
hashtagJoinTheQ and let’s hear your thoughts.
04.07.2025
With SO MUCH technology available, and the sheer volume of information out there, we often hear how overwhelming the market can be.
In this clip, James Connors chats with Martin Teasdale from Get out of Wrap about how the right advice and guidance can make a difference. By connecting businesses with the partners that fit their unique needs, leaders can move projects forward with confidence, build long term partnerships, and get the results they set out to do.
Listen to the full podcast here to learn more about Quetzel and our advisory role in the industry: https://lnkd.in/ezrfuMeV
27.06.2025
We’re proud to see our very own James Connors featured among a panel of industry experts in Comms Link‘s latest article on ‘How VoIP Reduces Communication Costs for Businesses.’
In the piece, James shares how VoIP is cutting costs in ways legacy systems simply can’t.
With simpler, scalable licensing, no hardware delays, and features built for hybrid working, VoIP platforms are helping businesses replace legacy setups and reduce spend across the board.
Read the full article here: https://lnkd.in/d6Cp6TJg
20.06.2025
For this week’s JoinTheQ, we’ve been keeping our eyes on the market and looking at some of the milestones of microchips over the years — and just how far they’re about to take us.
The latest breakthrough? Majorana 1, Microsoft’s new quantum chip. Built with topological qubits, it’s designed to be more stable and scalable than anything we’ve seen before. Majorana 1 can potentially fit a million qubits onto a single chip that’s not much bigger than the CPUs inside desktop PCs and servers – all the world’s current computers combined can’t match what that would be capable of.
This breakthrough builds on decades of microchip innovation — from the first silicon chips powering calculators, to today’s powerful processors that drive everything from smartphones to data centres.
The next chapter in computing begins with Majorana 1. Within years, quantum computers may become a reality. How quickly will we get there, and what lies ahead? Time will tell.
13.06.2025
Let’s kick things off with a question that’s got the industry talking…
Has Apple given contact centres a new best friend with the new Hold Assist feature?
First off, this is smart innovation. iOS 26’s Hold Assist uses AI to stay on the line for customers, handling the hold music, menus, and delays, then reconnecting them only when a real agent is available. It’s a subtle feature with the power to transform the customer experience.
It really makes you think – Apple had to build this tech because hold times are STILL the number one frustration for customers.
When one of the world’s biggest tech companies steps in to fix a problem that’s been around for decades, what does that say about the state of customer service today?
