Hospitality & Leisure
Hospitality & leisure
Great service is personal. The technology behind it shouldn’t get in the way
Hotels, restaurants, pubs, gyms and venues live or die on the guest experience. We help you choose the connectivity, booking, payment and staff tools that keep every site running smoothly, and negotiate them so they don’t eat your margin.
A guest’s day
Every touchpoint depends on something working
One weak link, whether it’s dropped Wi-Fi, an unanswered phone or a card machine that won’t connect, and the guest notices. We look at the whole chain, not one product.
10:00
Booking
Calls, web chat and messages answered for every site from one team, with AI taking simple reservations around the clock.
15:00
Arrival
Fast guest Wi-Fi and tablet check-in, so the first impression isn’t a queue.
19:00
Service
Staff kept in touch across floor, kitchen and bar, with devices that are managed centrally.
22:00
Payment
Secure payments at the table, the bar and over the phone for deposits.
Next day
Feedback
Reviews and follow-ups handled automatically, so problems are spotted before they reach Google.
Employer National Insurance since April 2025
With staff costs up, technology that gives your teams time back matters more than ever: fewer calls to answer, less re-keying and systems that don’t need babysitting. Source: HMRC.
Where we help
Built for busy sites
Connectivity and guest Wi-Fi
Reliable lines at every site, with guest Wi-Fi that copes when the room is full and a backup that keeps tills running.
Bookings and enquiries
One team or platform answering for every venue, with AI handling simple bookings and questions out of hours.
Staff devices and comms
Phones, tablets and handsets for teams on the move, set up and managed from one place.
Secure payments
Card payments at the table, the bar and over the phone, with card details kept out of your systems.
Who it matters to
How do we keep every site running the same way?
One set of tools and suppliers across all venues, with a single number to call.
Are we missing bookings when the phone rings out?
Calls and messages answered for every site, day and night.
How do we look after Wi-Fi and devices across dozens of sites?
Managed connectivity and devices, monitored centrally.
Are we paying for lines and contracts we don’t need?
A full audit of what you pay, compared across the market, with contracts lined up to renegotiate.
What it costs
Our advice costs you nothing. When you buy through us, the supplier pays us a fee, on the same basis for every supplier we shortlist, so no one can pay for a better recommendation. If the right answer is to stay where you are, we’ll tell you.
Why Quetzel
We’ve worked inside the suppliers hospitality groups buy from, so we know which contracts tie you in and which platforms cope on a full Saturday night. We compare the whole market and stay involved as you open new sites.
Questions we’re often asked
Do you work with multi-site groups?
Yes. Multi-site operators get the most from us, because we can standardise lines, devices and contracts across every venue.
Can one team answer calls for all our sites?
Yes. A cloud contact centre can route calls and messages from every venue to one team, or to the right site, with AI taking simple bookings out of hours.
Will guest Wi-Fi slow down our tills?
It shouldn’t, if it’s set up properly. Guest and business traffic are kept separate, and payment systems get priority.
Can you help if we’re opening new sites?
Yes. We plan connectivity and installs early, so a new venue isn’t waiting on a line when it’s ready to open.
Do you favour any vendor?
No. We compare across the market and every shortlisted supplier pays us on the same basis.
Where to next
Keep exploring
Services for hospitality and leisure
Business connectivity →Contact centre software →Business mobile & devices →Cloud phone systems →
Marketplace
Committed to AWS, Microsoft or Google? Buy software through their marketplaces and count it towards what you’ve already agreed to spend.
How we work
From first conversation to go-live and beyond: 350+ vendors compared, contracts negotiated, and support after launch.
Other sectors