Find out where your contact centre stands
Two short assessments, built on 30+ years of front-line experience inside the vendors. Pick one, tell us who you are, and James will send you a private link.
For teams replacing or upgrading a contact centre platform.
Covers your current platform, channels, compliance needs and AI plans.
For teams weighing up virtual agents, agent assist and analytics.
Covers where AI fits, what it costs you today and what success would look like.
What you get back: a short call with us on your current state, future plans and why.
Independent contact centre advice
A new contact centre platform is a decision you’ll live with for years, and most of the advice on offer comes from someone selling one. Quetzel isn’t tied to any vendor. We compare CCaaS, AI and workforce tools from more than 350 vendors against your channels, volumes, compliance needs and systems, then support the procurement and the rollout.
Our team spent 30+ years inside Tier 1 vendors, MSPs and integrators, so we know where the licence maths and the implementation plans usually go wrong. You get a shortlist you can defend to finance, and a partner who stays past go-live.
What a better contact centre gives you
Better service
Provide faster, more reliable support, keeping customers satisfied and reducing churn with a unified system.
Boosted productivity
Optimise workflows, helping remote teams collaborate smoothly, saving time, and reducing confusion.
Cost savings
Say goodbye to multiple platforms and disparate tools. With a unified platform, you only pay for what you need, cutting overhead significantly.
Contact centre services we compare for you
We compare providers across all of these, against your requirements and budget.
Platforms
The contact centre platform and the systems it has to work with.
- CCaaS
- Dialler
- CRM and ERP
- Integrations
People and performance
Tools that help your team plan, coach and improve.
- Workforce management
- Quality management
- Gamification
AI and compliance
AI that earns its keep, and payment handling that keeps you compliant.
- AI
- PCI handling
- Compliance
From first conversation to go-live
Five steps, with our own tools doing the heavy lifting and the same people with you throughout.
- Understand the problemOur Interactive Quick Assessment (IQA) captures your challenge and goal in about 10 minutes.
- See where you standAn on-site technology healthcheck compares what you have with where you’re heading.
- Build the caseOur technical diagnostics tool turns your operational data into a business case.
- Choose the right supplierWe shortlist from 350+ providers and score each one with our own comparison tool.
- Make it workWe plan deployment and support with you, and stay involved after go-live.
Driving growth & ROI
Disparate tools unified into a single contract
Increase in NPS scores