Hello we are Quetzel,

Technology Brokerage specialising in Unified Communications & Contact Centre

Technology Brokerage specialising in Unified Communications & Contact Centre

Quetzel works exclusively with Tier 1, industry voted market leading solutions.

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Recent Industry Insights

UK Market Outlook for 2023

By |February 13, 2023|

For my first article as tech expert for the Customer Experience Foundation, I want to share my opinions and views of the state of the UK Contact Centre and CX industry in 2023 : both [...]

We are Quetzel

Quetzel exists to utilize our industry knowledge & experience in the Unified Communications/Contact Centre spaces, our goal is to understand where you are now and what your business is looking to achieve from your communications.

Unified Communications

Utilizing Ring Central, 8×8, Dialpad, GoTo, Vonage & Zoom’s market-leading, unified communications experience including business phone, virtual meetings & chat functionality in a single secure application through one, reliable Unified Communications Suite. Enabling you to work from anywhere, anytime, on any device.

Contact Centre

Partnering with NICE, Five9, 8×8 & Talkdesk and with over 10 years of experience in Contact Centre, we can help with your Contact Centre journey in an omnichannel environment whilst utilizing workforce management, analytics, third-party integration, AI & automation in the process to improve Customer Service.

What our Vendors Say

What our Vendors Say

“Since working with James at Quetzel, it has been clear to see his knowledge of the CCaaS and communications market runs deep. Not only does he understand the benefits technology can have on a business’ CX strategy, he also understands the wider landscape, whether that is from the customer, vendor or stakeholder perspective. Anyone looking for consultancy from Quetzel should take huge confidence on their ability to help navigate the journey to achieving the required objectives.”

Rhys Dunn, Five9 - Channel Sales Manager


“Over his career James has built a wealth of knowledge and experience from running sales / procurement cycles. Having worked in Industry for Vendors & Solution Providers, James is uniquely positioned to consult on business transformation and has a deep understanding of how, why and where technology can be used to achieve strategic outcomes. Having seen James operate first hand I would highly recommend his services to help advise and support businesses considering any sort of ICT project.”

Phil Jude, Alvaria - Senior Regional Channel Director – EMEA

“Having worked in the UCaaS & CCaaS industry for many years with a variety of market leading vendors, James is very well positioned to advise clients on their digital transformation journey and align the right technology to meet a customers unique requirements. I would highly recommended James and Quetzel for companies looking to migrate legacy On Premise environments to the Cloud”

Daniel Oates, Zoom - Channel Manager, UK & Ireland

“Having seen James working over a number of years when working together in highly complex environments such as large scale, omnichannel, multi-site contact centres – I am glad he has transferred these skills into a situation where he can help consult with customers adopting technology, finding solutions to meet strategic goals for their business”

Keith Jackson, 8x8 - VP Channel Sales EMEA

“James & myself go back a number of years from working together and it was always evident that he had a clear understanding of what challenges customer’s face, what separated James was a clear understanding of the ‘why’ behind the outcomes to clarify the motives and ensure that technology refresh projects were run conducted with business outcomes at the core, I would recommend James & Quetzel to anyone looking for support in making a change to their technology stack”

Mark Taylor, Dialpad - Regional Vice President, EMEA Mid Market & SMB

Contact us to find out more

Contact us to find out more

We offer a free consultation for everyone. Get in touch with us today to schedule a call.

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